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Terms and conditions - Experiences

Booking conditions

Single experiences offered by Authentic Europe can be booked here. Full payment is required at the time of the booking. However, the payment will be reserved to your credit card, and only charged once we are able to confirm the booking request. If we are unable to confirm the booking due to lack of availability, the reserved amount will be released in full should our suggested alternatives not be accepted.

Kindly observe that all services are payable in Euro (EUR) and include taxes and VAT. Your bank will use their exchange rate applicable at the time the payment is charged (not when it is reserved).   


All cancellations must be made in writing to The date of the cancellation shall be when Authentic Europe receives it in writing during our office hours (Monday-Friday 09:00 – 17:00 hrs, CET).

The following cancellation fees apply:

  • Over 35 days prior to activity - Full refund

  • Between 35-0 days prior to activity - 100% of total payment

Travel documents & vouchers

The travel documents will be sent by e-mail once the experience is confirmed. Remember to bring the documents – tickets and vouchers with you on your trip as proof of payment.

Travel insurance

Authentic Europe recommends that each customer has adequate travel insurance, also to include cancellation cover.

Authentic Europe can not be held responsible for loss of luggage, or other personal possessions, for personal injury, accident or illness. In the event of personal injury, accident or illness, Authentic Europe cannot be required to make any refunds should the tour be partially cancelled or cancelled.

Cancellation by Authentic Europe (Force Majeure)

Due to reasons of higher power and reasons beyond our control, Authentic Europe reserves the right to cancel the tour. Monies paid for services will be refunded, but Authentic Europe will not be liable for any further claims.

Liability by Authentic Europe

Authentic Europe acts as an agent for the activity providers, thus Authentic Europe shall not under any circumstances be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities.

Furthermore, the providers of the various services are personally liable to the client, in case the services are not being carried out in a satisfying way or to their full extent, contrary to the expectations.

The liability of the individual coach, taxi, shipping and other transport companies contracted by Authentic Europe for the purpose of organising a tour, depends on the appropriate laws of the general conditions of business, on the contract’s obligations and on common usage.

Any arising complaints must be directed to Authentic Europe. In case complaints cannot be solved locally, they have to be directed to Authentic Europe in writing within 15 days after the ended experience. Later claims cannot be taken into consideration.


By completing the payment, the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between Authentic Europe and the customer.

Privacy Policy

We ask for personal information in the booking request section: name, nationality, date of birth, address, phone number, e-mail address and passport copies in certain situations. This information is necessary to ensure that we can make and confirm your booking. This information will not be used for any other purpose and will not be shared with any other outside parties except for necessary information given to our suppliers involved in your reservation (hotels etc.).

The personal information will not be sold or shared, and your e-mail address will not be forwarded to outside parties. Information received in connection with bookings is stored in our active customer account for 3 years in accordance with the Accounting Act.

Information that we are required to keep in accordance with the Public Administration Act will be stored for up to 5 years, in accordance with the requirements of the Accounting Act. All passport copies provided will be deleted once a visa invitation letter has been attained.

We treat all personal data in accordance with the General Data Protection Regulation (GDPR) and applicable regulations. You may require access to and relocation of your personal information, as well as requiring correcting or deleting* information (*except information we received in connection with bookings that has to be stored in our active costumer account for 3 years in accordance with the Accounting Act).

It may be appealed to the Data Inspectorate (Datatilsynet) for processing in violation of the rules.

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